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215-526-1251

Non-Emergency Medical Transportation

Reliable, Compassionate Transportation Connecting You to Care

At Familiar Roads Home Healthcare, we know that even the best medical care can’t help if you can’t get there.
Our Non-Emergency Medical Transportation (NEMT) services ensure individuals can safely travel to and from medical appointments, adult day programs, therapy, employment, and community activities with comfort, reliability, and peace of mind.

Whether you’re a senior, a person with disabilities, or a CHC or ODP waiver participant, our goal is simple: remove transportation barriers so you can stay healthy, independent, and engaged.

Our Service Types

  • Door-to-Door Service
    We assist passengers from their home entrance to the vehicle and ensure safe arrival at their destination. Each ride includes hands-on support boarding, securing mobility aids, and exiting safely.
  • Curb-to-Curb Service
    Ideal for independent riders who require minimal assistance. We provide dependable curbside pickup and drop-off with courteous, punctual drivers.
  • Wheelchair-Accessible Vehicles
    Our modern fleet includes ADA-compliant vans equipped with secure tie-downs, lifts, and ramps to accommodate wheelchairs, walkers, and mobility devices comfortably.
  • Group & Recurring Rides
    We coordinate regular transportation for day programs, therapy schedules, or recurring medical visits — reducing missed appointments and no-shows.

Program Integration & Coverage

Familiar Roads NEMT services are fully integrated with Pennsylvania’s major care programs:

  • Community HealthChoices (CHC) – UPMC CHC, Keystone First, PA Health & Wellness
  • Office of Developmental Programs (ODP) waivers – Consolidated, P/FDS, Community Living
  • Veterans Aid & Attendance Program
  • Private Pay and Contract Arrangements

Our coordination team handles authorizations, billing, and documentation directly with service coordinators and managed-care organizations, eliminating stress for riders and families.

Technology & Safety That Drive Confidence

Borrowing from national best practices, our transportation system uses modern technology to ensure every ride is safe, efficient, and transparent:

  • GPS & Real-Time Tracking for accuracy and accountability
  • Automated Scheduling & Routing to minimize wait times
  • Electronic Trip Verification to confirm each ride and prevent fraud or missed service
  • 24/7 Dispatch & Support Center for immediate assistance
  • Vehicle Safety Inspections and continuous sanitation between trips

These innovations help guarantee that every trip is safe, timely, and fully documented.

Qualified, Compassionate Drivers

Your safety and dignity come first. Every driver at Familiar Roads is:

  • CPR and First-Aid Certified
  • Background-checked and Drug-screened
  • Trained in ADA compliance and Passenger Assistance Techniques (PAT)
  • Evaluated regularly for on-time performance and customer satisfaction

Our drivers are more than chauffeurs — they are trained caregivers on the road, offering patience, professionalism, and respect on every ride.

Counties We Proudly Serve

Bucks | Montgomery | Chester | Delaware | Philadelphia | Lehigh | Luzerne

We also provide transportation partnerships for group homes, assisted-living communities, and waiver participants throughout Southeastern Pennsylvania.

Availability

  • 7 Days a Week – including weekends and holidays
  • Early Morning to Evening Hours – to meet therapy and work schedules
  • Advance and Recurring Scheduling available for routine appointments

Why Choose Familiar Roads Transportation

  • Licensed & insured under the Pennsylvania Public Utility Commission (PUC)
  • Integrated with CHC, ODP, and Veterans programs
  • Clean, comfortable, GPS-tracked vehicles
  • On-time performance and transparent reporting
  • Compassionate drivers who treat every rider like family
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In Home Care

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